Reference

What You Agree To When You Use 8vips

These terms govern your account, your transactions through DANA, OVO, or GoPay, and how we handle your data — all of it specific to how 8vips operates for Indonesia.

Account TermsPrivacy & DataPayment ConditionsEligibility RulesContact Rights
8vips What You Agree To When You Use 8vips
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

Team online

Live Chat

Open the chat widget from any page in the lobby. For legal queries, select 'Account & Policy' from the topic menu so your message reaches the right team without delay.

Email Support

Send detailed legal requests — data access, account closure, policy disputes — to our support address. Include your registered account ID so we can locate your record quickly.

Account Help Centre

Log in and go to Account Settings, then select 'Policy & Legal' to submit a formal request. Responses for data or account matters are handled separately from general support tickets.

DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account

Data Handling

We collect only what is needed to run your account — name, contact details, and payment wallet IDs. We do not sell your data to third parties or use it for purposes outside your account relationship with us.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie permissions through your browser at any time without losing your account access.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, use the 'Lock Account' option in Account Settings immediately — it freezes all transactions while you contact support.

Data Retention and Requests

We retain account records for the period required under applicable law. To request a copy of your data or ask for deletion, submit a request through the Account Help Centre with your account ID attached.

Common Questions About Our Legal Terms

If something in our terms is unclear, these answers cover what most people ask. For anything not listed here, reach us through live chat or the Account Help Centre.

They apply to anyone who opens an account and accesses the 8vips lobby. Eligibility depends on local law in your region — access is available only where permitted.

Log in, go to Account Settings, and select 'Policy & Legal'. Submit a data access request there with your account ID. We will respond within the timeframe required by applicable law.

Yes. Submit a deletion request through the Account Help Centre. Note that some records must be retained for the period required under local law before full deletion can be completed.

We notify you through your registered account before material changes take effect. If you continue using the lobby after that date, you have accepted the updated terms.

We verify that your DANA, OVO, or GoPay wallet name matches your registered account to prevent mismatched transactions and protect your funds from being sent to the wrong recipient.

Contact us via live chat and select 'Account & Policy' as the topic, or email support with your account ID and the transaction reference. Our team reviews disputes separately from general queries.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.