Reference

What You Agree to When You Use 8vips

These terms set out how your account works on 8vips — what we expect from you and what you can expect from us. Before you open an account and access the lobby, take a moment to read through so there are no surprises later.

Applies to all account activityCovers DANA, OVO, GoPay transactionsAvailable where local law permitsUpdated terms take effect on noticeContact support for any questions
8vips What You Agree to When You Use 8vips
ACCOUNT INTEGRITY

How We Handle Your Account and Data

Your account details are stored securely and used only to operate your 8vips account. We do not sell personal data to third parties. If you want to know what we hold, request a correction, or ask us to close your account, you can do that through our support team at any time. Here is how we manage the key areas of account trust.

Data Retention

We keep your account records for as long as your account is active and for a defined period after closure, as required to handle any outstanding payment or dispute queries.

Account Security

Your login is protected by password and OTP verification. Never share your credentials. If you notice unusual account activity, contact live chat immediately to freeze access.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie preferences through your browser settings at any time.

Requesting Changes

To update your registered name, email, or linked wallet — DANA, OVO, or GoPay — submit a request through the account Help section. Identity verification may be required before changes take effect.

TERMS CONTACT

Reach Us About These Terms

If anything in these terms is unclear or you believe there has been an error related to your account or a wallet transaction, get in touch directly. Our support team can clarify how specific clauses apply to your situation, help you understand a decision we have made, or escalate a formal concern. We handle terms-related queries through the channels below.

Team online

Live Chat

Open the chat icon from any page in the lobby. A support agent will respond and can address terms questions, account status, or wallet transaction disputes in real time.

Email Support

Send a detailed message to our support address for terms-related concerns, formal complaints, or account closure requests. We aim to respond within one business day.

Account Help Centre

Access the Help section from your account dashboard. It covers common terms questions, including how payment policies apply to DANA, OVO, and GoPay withdrawals.

Common Questions About These Terms

Here are the questions we get asked most often about how these terms work in practice. If yours is not covered here, our support team can walk you through the specific clause that applies.

Access and eligibility depend on local law in your location. These terms apply where 8vips is available. If your region restricts online gaming, your local rules take effect regardless of these terms.

We post the updated version on this page and notify you through your registered contact. If you continue using the platform after the update date, that counts as your acceptance of the revised terms.

No. Each person may hold one account only. Multiple accounts for the same individual are a violation of these terms and may result in suspension of all related accounts and any pending wallet balance.

Send a data request via email support or through the live chat. We will verify your identity against your registered account details before releasing any account information to you.

All wallet transactions are covered under the payment policy, which forms part of these terms. Disputes over a specific deposit or withdrawal should be raised with support and include your transaction reference.

Contact our support team via live chat or email and request account closure. Any outstanding wallet balance will be reviewed before closure is confirmed. We will confirm the outcome through your registered contact.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.