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How 8vips Handles Your Personal Information

When you open an account and move money through DANA, OVO, or GoPay, we collect only what we need to run your account and keep it secure.

Account data protectionLocal wallet privacyYour access rightsClear data retentionContact us anytime

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Account security and data integrity sit at the centre of how we operate. Every section below reflects a real process we run on your behalf — not a policy statement made to fill space.

Cookies and Session Tracking We use cookies to keep your session active and remember your lobby preferences. You can manage cookie settings through your browser at any time without losing your account access.

Account Security Measures Login attempts trigger OTP verification sent to your registered contact. We log failed attempts and can lock the account temporarily if unusual access patterns appear on your wallet.

Data Retention and Deletion We keep your account data for as long as your account is open. After closure, records are retained only as required by applicable law, then deleted on a scheduled cycle.

Requesting Changes to Your Data You can request a correction or deletion through Live Chat or the privacy form in the Help Centre. We confirm each request and complete it within the timeframe required by applicable law.

What This Privacy Policy Covers

8vips Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you give us directly — your name, contact details, and the e-wallet you connect (DANA, OVO, or GoPay) — plus activity data generated when you use the lobby. That activity data includes session logs, device type, and transaction records tied to your account

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wallet. We do not sell your personal information to third parties. Payment data processed through DANA, OVO, or GoPay follows the security standards those platforms set, and we do not store your full wallet credentials on our side. We share data with service providers only where
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it is necessary to run the platform — for example, identity verification or fraud screening — and those providers are bound by confidentiality terms. Your data is retained for as long as your account is active and for a period after closure as required by applicable
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law. Access to this platform and the protections described here depend on local law and are available only where local law permits. If you are accessing from Palembang or anywhere else in Indonesia, the same policy applies to your account without exception.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, reach out through any of the channels below. We will respond to data-related requests as promptly as we can, and we will always confirm receipt so you know your message reached us.

Common Questions About Your Privacy at 8vips

Real questions about data, access, and your rights — answered directly based on how the platform actually works.

We collect your name, contact details, and the e-wallet you link — DANA, OVO, or GoPay. We also log session activity and device type to keep your account secure.

We share data only with providers who help us run the platform — such as identity verification services. Those providers cannot use your data for their own purposes and are bound by confidentiality terms.

Yes. Submit a data access request through the privacy form in the Help Centre or via Live Chat. Quote your registered wallet name and we will locate your record and respond promptly.

After account closure, we retain records for the period required by applicable law, then delete them on a scheduled cycle. We do not keep data beyond what the law requires.

We do not store your full wallet credentials. Payment data is handled according to the security standards set by DANA, OVO, and GoPay directly, and transmission is encrypted end to end.

Contact us via Live Chat or email — both listed in your account settings. Flag it as a privacy concern and our team will review and respond, confirming what action has been taken.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 8vips Handles Your Personal Information

How We Protect and Manage Your Information

How to Contact Us About Your Privacy

Common Questions About Your Privacy at 8vips

01 What personal data does 8vips collect when I open an account?

02 Does 8vips share my data with other companies?

03 Can I request a copy of the data 8vips holds about me?

04 How long does 8vips keep my account data after I close my account?

05 How does 8vips protect my DANA, OVO, or GoPay payment information?

06 What can I do if I think my data has been handled incorrectly?

Privacy Policy

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